This elegant treat features a luscious white chocolate mousse infused with zesty lemon, encasing a delightful hidden berry centre. Topped off with crystalised berries for a burst of colour and sweetness.
An elegant and classic French bistro dish, sure to be the star of the table. Slow-cooked duck legs, tender and delectable, served with creamy potato puree, a delightful combination of rich flavours and textures.
Pull out all the stops this festive season with this grand pavlova, shaped like a Christmas tree. The perfect dessert to bring to the table and impress your guests.
This dessert is an excellent alternative to the traditional Christmas pudding, made with poached pears, warming spices, and a good amount of fresh ginger.
Questions, comments or feedback? We'd love to hear from you. You can email, call or even send smoke signals (although we can’t guarantee we’ll respond to those).
Give us a call
Want to speak to someone? Our Customer Service team are happy to help
1.1
Who we are. This Website is operated by Le Creuset New Zealand Limited a company registered in New Zealand with NZCN 4579796 (NZBN 9429030111684) and whose registered office is at Baker Tilly Staples Rodway Auckland Ltd, 9th Floor, 45 Queen Street, Auckland, 1010, New Zealand. (“we”, “us”, “our”).
1.2
How to contact us. You can contact us by telephoning our Customer Service team on the NZ freephone line 0800 52 69 74, open from Monday - Friday, 11am - 7pm, or, by email on
customerservices.nz@lecreuset.com.
1.3
"Consumer"A natural person who is acting outside the scope of an economy activity trade, business, craft, liberal profession.
1.4
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.5
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
1.6
"Website" means the Le Creuset Website www.lecreuset.co.nz
2.1 These terms and conditions apply to the ordering, purchase, fulfilment and delivery of products from our Website by a consumer and for a domestic use. Please read the following terms and conditions carefully before placing your order with us. You agree to be bound by these terms and conditions when you submit an online order with us. Each order you place will be a separate and binding agreement between you and us with respect to the supply of products, in accordance with these terms and conditions.
2.2 The products sold by Le Creuset on our Website are not for resale. If you are a professional who intends to purchase for resale please contact as at: marketing.au@lecreuset.com
2.3 By placing an order on our Website it shall be regarded as an offer to purchase products under these terms and conditions.
2.4 After you place an order, you may receive an e-mail from us to acknowledge that we have received your order with a summary of the products selected, the delivery details provided and payment method. Please note that receipt of this email does not mean that your order has been accepted by us.
2.5 Your order is accepted and a contract is created between you and us when we have dispatched the products which you ordered and Le Creuset have sent a confirmation of dispatch email to you.
All orders are subject to acceptance by us and availability of the product. If we are unable to supply you with a product(s), due to an error (for example the product is no longer in stock or available or a description error on our Website), we will inform you that your order has been rejected and will not be processed. If you have already paid for the order, we will refund you the full amount as soon as possible.
3.1 We take the utmost care to ensure the product descriptions, pictures, information and prices are accurate; thus we do not accept liability for any inaccuracies, errors or omissions in the products description.
3.2
Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
3.3
For more information please see our. ‘Care & Use’ page
here and 'FAQs’
here.
3.4
Stock availability. Stock availability will be shown on the Website, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances, there is an option that can be selected to be included on a waiting list and you will be emailed when the product is back in stock.
4.1
Prices include GST but not delivery costs. All prices as displayed on our Website, except in the case of error, will be in New Zealand dollars and are inclusive of GST at the prevailing rate, but excludes delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
4.2
What happens if we get the price wrong. Despite our best efforts, it is always possible that a pricing error on our Website may occur. If the product you ordered was incorrectly priced, we will normally, at our discretion, either (i) contact you and give you the option of reconfirming your order at the correct price or (ii) cancel the order, or (iii) reject your order and notify you of the rejection. Orders will not be accepted if there is a pricing error.
4.3
Price changes. Prices are subject to change without notice. Any subsequent purchases of the same product cannot be guaranteed at the same price, but changes will not affect your order, it being understood that the price of the product is the price on the day of the order.
4.4
When you must pay and how you must pay. We will not charge your credit or debit card until we dispatch your order. We accept payment with the following credit or debit cards: Visa and MasterCard. Non-New Zealand credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-New Zealand card holders will be liable to pay. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in New Zealand dollars.
We also accept payment via PayPal, but please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. Any order placed using PayPal will be charged at the time your order is submitted. If we are unable to fulfil your order for any reason, this charge will be credited back to your PayPal account. We may also accept payment with Afterpay. This option, if offered, is offered by Afterpay with which you will directly agree the terms of the payment. You’ll be redirected to Afterpay to complete your order. Afterpay will process your personal data according to Afterpay privacy policy.
We do not accept cash, cheques, gift cards or vouchers as payment for purchase online.
5.1
Delivery information and costs. Orders from the New Zealand website can only be delivered to postal addresses in New Zealand (residential addresses and business addresses). Delivery is FREE for all orders over $100.00, otherwise a flat rate of $10.00 applies to all orders within New Zealand. Delivery will be made by our nominated delivery agent, New Zealand Post, to the delivery address within New Zealand that you nominate during the checkout process. Most orders are processed and dispatched to our delivery agent within 1-2 business days of the order being placed.
Estimated delivery times are as follows:
Region
Estimated Delivery time
Metro
4-7 days
Rural
7-10 days
Please note that business days are 9am – 5pm NZST, Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of New Zealand.
All deliveries must be accepted in person and signed for. If you are not personally available to accept delivery from our delivery agent, you may appoint a representative to do so in your place. The representative must be over 16 years of age and capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.
On delivery, the delivery agent may require you or your nominated representative to provide them with proof of identity, such as photo identification or proof of age. We may not make delivery of the products if the person receiving the products is unable or unwilling to provide satisfactory evidence of proof of identity or age. Where delivery cannot take place due to insufficient identification, a calling card will be left for you to collect the products from a local New Zealand Post office. It is your responsibility to follow the instructions stated on the calling card.
You or your nominated representative may be requested by the delivery agent to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where re-delivery is required because of refusal to accept delivery, you may be required to pay any associated fees for re-delivery.
If there is no-one available at the delivery address to accept delivery, or there is limited access to the delivery address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect the products from a local New Zealand Post office. It is your responsibility to follow the instructions stated on the calling card.
5.2
In any case, you must notify the carrier and Le Creuset within 2 business days of delivery of the reservations. If you do not notify us of any damage to goods within this time frame or are unable to provide us with photographic evidence to support your claim, the products will be deemed to have been delivered to you intact and without transit damage, subject always to any rights you may have under New Zealand consumer laws . Risk and title in the goods passes to you on the date and time of delivery of the product.
6.1 Right of withdrawal. We want to guarantee the total satisfaction of our customers. If you are not satisfied with the item ordered, you have the right to cancel any order you have placed as set out in our Returns and Refunds Policy on our website here (except for any products made to your specification or personalised)
6.2
Exclusions from change of mind policy. The following is excluded from the change of mind policy:
Clearance and outlet products cannot be returned for change of mind.
Products purchased during a gift-with-purchase promotion must be returned with those additional items. If the items are not returned, the value of the items will be deducted from the credit.
Shipping charges to return the product back to us are non-refundable with the exception of damaged products or, as indicated below, for the defective products.
What happens if you receive the wrong order or the product is damaged on receipt of delivery. Please contact us on 0800 52 69 74, open from Monday - Friday, 11am - 7pm, or by email at customerservices.nz@lecreuset.com. We will then establish the reason for the return and send you an email including your related case number and if appropriate the return procedure and address information.
8.1
How do I return the product. If we have requested the product to be returned, you must return the entire product - undamaged in the event you received the wrong order - in the original product packaging including accessories, the care and use booklet and all labels and also the original dispatch note.
8.2
We also cannot be held responsible for packages that are not returned to us, so we recommend that you use a traceable and insured service to return products to us.
8.3
Will I receive a refund. If we find that the product is not as ordered or is damaged, we will refund the price paid for your product to the method of payment you used . If the reason for the return is not due to a product which is not as ordered or which is damaged, we reserve the right to refuse to accept the returned product or to refund the purchase price paid.
Most Le Creuset products come with a guarantee which is in addition to your legal rights. Le Creuset acknowledges that its exchange and return policies do not in any way override Le Creuset’s obligations in relation to any statutory warranties and conditions which are implied into the supply of any Le Creuset product, and consumers guarantees under New Zealand consumer laws are not affected. In summary, the guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. For full details of the guarantee period per product range, please see our 'Warranty' page here.
If you have any questions or complaints about the product, please contact us. You can telephone our Customer Service team on 0800 52 69 74 open from Monday-Friday 11am-7pm, or contact the Customer Service team by email customerservices.nz@lecreuset.com, giving the maximum details of your problem. You can also attach photos and/or videos. It is important to keep your receipt /invoice as it will be asked to you.
11.1 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. We do not exclude or limit our liability to you in any way that would be unlawful to do so, including for death or person injury caused by our negligence. We are not liable for any business losses. If products purchased from the Website are for commercial, business or re-sale purposes, we have no liability to you for any losses including any loss profit, income or revenue, anticipated savings, business, contracts, data, time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
11.2 These terms and conditions constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
11.3 Le Creuset acknowledges that its exchange and return policies do not in any way override Le Creuset’s obligations in relation to any statutory warranties and conditions which are implied into the supply of any Le Creuset product, and consumers guarantees under New Zealand consumer laws are not affected.
11.4 If any one or more of the provisions of these terms and conditions should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
11.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whatsoever whether.
11.6 All notices given by you to us must be sent to our registered address Baker Tilly Staples Rodway Auckland Ltd, 9th Floor, 45 Queen Street, Auckland, 1010, New Zealand. We may give notice to you at either the email or postal address you provide to us when placing an order.
11.7 We do not sell to minors. If you are under 18 years old you cannot buy on-line Le Creuset products unless you are supervised by your parents or other adults with responsibility for you.
12.1 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to New Zealand law and the New Zealand courts shall have exclusive jurisdiction in all such matters.
We are committed to protecting your privacy and ensuring safe and secure online shopping. We use your personal data to complete your online purchase of the product and providing additional services (after-sale services, the prevention of fraud, the management of returns).
Only with your consent, we may also process your personal data to send you personalized marketing communications. How we may use your personal information and our policy relating to privacy and the use of cookies is set out in here in our privacy policy and cookies policy. Before to proceed with the payment during the purchase page it will be requested to accept the present Le Creuset online sales terms and our privacy policy. For any information and clarification on privacy and cookies you can write an email to privacy@lecreuset.com.
We would be happy to know your feedback on our products.
At the end of the purchase on our websites or at one of Le Creuset boutiques stores or Le Creuset Designer outlets:
(i) We might invite you by email to write a product review and share your experience;
(ii) Your are also free to leave an opinion on the product page of our web site (in this case you can also adhere if you have purchased our product at one of our authorized retailer): you will find a section “leave a review” which you can optionally fill in. The follow terms shall apply.
Our goal is to gather opinions of our customers, positive or negative. Do not post any advertising or commercial contents, or use our Websites to perform any commercial activity. Do not post offensive or inappropriate contents. Le Creuset is not responsible for user contents posted on our Websites, although we reserve the right to remove inappropriate contents in our sole discretion.
You will write the review as purchaser/ user of one of Le Creuset product or if someone has gifted a Le Creuset product to us.
Contents are owned by you, but when you post a review on our Websites, you license it to Le Creuset. By posting a review, you understand that you grant a non-exclusive, perpetual (at least for the duration of the protection of the applicable intellectual property rights), transferable, sub-licensable, royalty-free, worldwide license to use the contents that you post on our Websites, for any purpose, including commercial use, and including the right to create derivative works, translate, reproduce, display, distribute, or modify the contents, and sublicense or assign these rights.
Your review can be visible from other platforms, such as search engines and on social media. Your review will be visible until removed. After publication, you can contact Le Creuset by emailing customerservices.nz@lecreuset.com to remove your review. You understand that the removed contents my persist on our systems or other platforms to the extent your contents have been publicly posted and may be accessed by or shared with other users or third parties who have not deleted them. For more details about how we handle your data and you privacy rights, please see our privacy notice here.
We may amend these terms and conditions from time to time at our discretion without notice to you. Any amends will be made on this website and will supersede any terms and conditions previously published by us. Last update is on the 30/09/23
Click
here to see the latest terms and conditions for Website promotions, prize draws and competitions.
The below privacy policy applies to consumers. In the event you are a business partner of us, please see here the B2B Privacy Policy.
Le Creuset Australia Pty Limited ACN 142 378 327 with the registered office at Suite 4, Level 4, 601 Pacific Highway, St. Leonards, NSW 2065, Australia, Le Creuset New Zealand Limited with registered office is at Baker Tilly Staples Rodway Auckland Ltd, 9th Floor, 45 Queen Street, Auckland, 1010, New Zealand and Le Creuset Group AG, registration no. 114.336.889 with the registered office in Neuhofstrasse 4, 6340 Baar, Switzerland (individually and/or collectively referred to as "we", “us” and “our”).
We aim to respect your privacy and protect your personal data!
When we use the terms “data” or “personal data” or “personal information” in this Privacy Policy, we also mean to include “personal information” as defined by (a) the Australian Privacy Act 1988 (Cth) (“Australian Privacy Act”) which is “information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not”; and (b) the New Zealand Privacy Act 2020 (“New Zealand Privacy Act”) which is “information about an identifiable individual”).
We endeavour to be open about how and why we use your data.Safety when buying online is important.We take steps to hold your personal information securely. We know that security is very important when buying online, so we use technology aimed to protect your personal and credit card information.As set out below, we use your personal data to make your purchase easy and tailored for you and to analyse how users use our website and services to make things easier and more interesting for them. We also use such data to make cooking with Le Creuset a better experience by informing you about news and offers.
If you decide to become part of our group customer database and receive Le Creuset newsletters and marketing communications, we will send you personalised content, and inform you when new products are launched, if there are exclusive offers, cooking demonstrations or upcoming events, or promotions dedicated to you. You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of the communication (e.g. to be unsubscribed from the newsletter you can click on the unsubscribe link at the bottom of each email). In any event, if you would like to stop any of our marketing activities, please email us at privacy@lecreuset.com.We will process your opt-out as soon as possible, but in some circumstances you may receive a few more communications until the opt-out is processed completely.
Your data is under your control
Remember you are in control of your data and you can manage your preferences at any time. Please be assured that we will never pass on your details to third party organisations for their own marketing purposes without your permission. However, we do disclose your details to members of our corporate group, our affiliates and partners and other third parties who provide services to us. Please read the below privacy notice in full. This Privacy Policy should be read in conjunction with our Cookie Policy
here and the Cookie Policy is incorporated in full and included automatically into this Privacy Policy. If you would like to know any further information or to exercise your privacy rights, you can email us at privacy@lecreuset.com to let us know what the issue is and we will respond in a timely manner as set out below.
Le Creuset Privacy Notice in Full
Le Creuset aims to protect your personal data and your privacy, and this Privacy Policy explains how we collect and process your personal data in accordance with EU legislation on data protection (including the EU General Data Protection Regulation 2016/679) and the data protection law applicable in your country, territory or location (the “Data Protection Laws”). Where Le Creuset Australia Pty Limited ACN 142 378 327 is involved in the handling of your data the applicable Data Protection Laws include the Australian Privacy Principles (the "APPs") in the Australian Privacy Act. Where Le Creuset New Zealand Limited NZCN 4579796 is involved in the handling of your data, the applicable Data Protection Laws include the New Zealand Information Privacy Principles (the "NZIPP") in the New Zealand Privacy Act.
Personal data means any information relating to you and that allows identification of you, either directly or in combination with other information.
Children: This Website is not intended for children or persons under the age of 18 and we do not knowingly collect data relating to children. Any children should seek the permission of their parent or guardian to use our Website.
We may collect personal data from you when you use our website www.lecreuset.co.nz (the “Website”), register a Le Creuset account, buy a Le Creuset product on the Website, or subscribe to our marketing communications. The personal data may concern:
name, surname, date of birth, and other contact details (address, telephone number, and e-mail address), to register a Le Creuset account or purchase as a guest user, or to subscribe to our marketing communications.
your purchase data, for example date and time of purchase, delivery data, product and payment data and details, for managing your orders.
data about your online browsing history (e.g., online identifiers - such us your IP address, browser version, operating system, length of the visit, returning user, geographic origin), collected during your visits at the Website (whether you are registered user or not), by using logs and/or tracking technologies such as “cookies” (for information on data collection through cookies, please see our Cookies Policy
here, for improving our services and ads, or for our statistical analysis - in most cases we will not be able to identify you from this technical information.
your feedback, requests, complaints, questions, or interactions with us (for example your messages, chats, social media posts, emails or phone calls).
The personal data collected from you when you use the Website or otherwise provide personally identifying information is so protected and you have the privacy rights explained in paragraph 8) below.
The data controller, the entity that collects, uses, discloses personal information in relation to the e-commerce services offered through the Website, is Le Creuset New Zealand Limited with registered office is at Baker Tilly Staples Rodway Auckland Ltd, 9th Floor, 45 Queen Street, Auckland, 1010, New Zealand.
If you consent to receive marketing communications from us you will become part of Le Creuset group consumer database and your personal information will be disclosed to, used and held by other members of our corporate group who are located outside Australia and New Zealand. The Le Creuset group customer data base is managed, as data controller, by Le Creuset Group AG, with registered office in Neuhofstrasse 4, 6340 Baar, Switzerland. Its appointed representative in the EU is Le Creuset SL, VAT number B62153630, with offices in Paseo de Gracia 9 2º 08007 Barcelona, ESPAÑA.
We may process your data for the following purposes:
FOR OUR LEGAL OBLIGATIONS. We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities.
TO CREATE A LE CREUSET ACCOUNT. We will use your data to create a Le Creuset account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts. If you do not provide us with your personal information we may not be able to provide these services to you as a Le Creuset account holder.
TO MANAGE YOUR ORDERS, AND PROVIDE OUR PRODUCTS, SERVICES, AND ASSISTANCE TO YOU AND YOUR PARTICIPATION IN CONTESTS. We will use your data to manage our contractual relationship with you, your purchase of products on the Website, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. For instance, to send you confirmation of your purchase. We will also use your personal data to reply to your requests sent through our Website forms or other channels. If you do not provide us with your personal information we will not be able to provide our goods or services to you. We may process your data based on our legitimate interest (duly balanced with your rights and freedoms) to send you follow up emails in the event you have added items on our online cart without completing the purchase. In the event you do not finalise the purchase within a certain period of time, no further follow up communications will be sent.
TO INFORM YOU ABOUT NEWS OR OFFERS ON LE CREUSET PRODUCTS. If you have consented to our doing so (for example, by subscribing to our newsletter when you create an account on the Website), we will send you personalised marketing communications and news about initiatives relating to Le Creuset promoted by its group subsidiaries, and local affiliates and partners. We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to Le Creuset products or to new store openings, exclusive events, contests, surveys, demonstrations or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. We will use your data to better understand your interests. This enables us to personalise our communications to make them more relevant and interesting. We also gather statistics around email opening and clicks using technologies to help us monitor our newsletters. This collection, use and disclosure of your personal information is based on your consent to receive personalised marketing communications from us. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox or, if you have a Le Creuset account via the My Account section of the Website.
Opt-out: You can stop receiving our marketing communications or updates at any time, free of charge, through the methods displayed as part of the communication ( e.g. to be unsubscribed from the newsletter you can click on the unsubscribe link at the bottom of each email).
If you have a Le Creuset account, you can easily manage your marketing preferences. In any event, if you would like to stop any of our marketing activity, please email us at privacy@lecreuset.com. We will process your opt-out as soon as practicable, but in some circumstances you may receive a few more messages until the opt-out is processed completely. Please, remember we do not sell your contact details and other personal data to other companies for their marketing purposes.
RE-TARGETING / TAILOR OUR OFFERS AND IMPROVE CUSTOMER EXPERIENCE. We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalised Le Creuset customer experience. We will do this by analysing your habits or interests, for example, in relation to most viewed products, your interaction with us on social media, which pages of our Website you visit, which content of our offers you read. We do this mainly through cookies and similar technologies, also in combination with your data and preferences collected once you subscribe to our personalized marketing communications. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the contents or the offers that you see on the Website or, if you have consented to subscribing to our marketing communications, to send you relevant communication/ message that we think you may like. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, contents, or communications, you can limit the usage of the information about your online actions by managing your cookie settings (however, please remember that certain cookies are necessary for us to provide the functionality of the Website). Please note that disabling cookies may not opt you out of being served any ads, offers, or communications. You may continue to receive generic ads, offers, or communications. For more information on how we use cookies and how you can remove them, visit our Cookie Policy
here.
PRODUCT REVIEW. If you have purchased one of our products, we may send an email asking for your product review. We are interested in product reviews from our customers (if they wish to provide such information) to constantly improve our products and services. At the end of the purchase process, we may also invite you to write your product review. The review is not mandatory and you are free to submit it or not. Your consent to receive messages asking for your review is inferred from each of your purchases of our products and acceptance of this Privacy Policy. You can withdraw your consent at any time.
WHATSAPP FOR BUSINESS. Some of our physical stores use WhatsApp for Business with customers which request so, on their request. Just in order The purpose of the WhatsApp channel is to provide support and send information about our products. This channel is not aimed to perform the sale of our products. No credit card data or other sensitive information will be requested via WhatsApp. You can learn more about WhatsApp terms and warranties for the international transfer of your data here. You may exercise your data protection rights, including to revoke/opt out and the erasure of the data, by contacting your store or at privacy@lecreuset.com. Data retention by WhatsApp is covered in the App privacy policy; Le Creuset will delete such information after 1 (one) year.
Security - Le Creuset will take steps aimed to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice (and not for any other purposes), and it can be accessed or corrected upon your request. We use organisational, technical and administrative security measures to help protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee any of these events will never occur, we try to prevent it.
Where- To provide you with the services described above, your data may be processed or stored both in and outside your country of residence and both in and outside the European Economic Area (“EEA”). Given the global nature of Le Creuset business and programs, some of the affiliated companies and partners of Le Creuset that we may disclose your personal information to may access your personal information and may be established in countries outside your country of residence or in countries outside the EEA. Your data may be transferred also to non-EEA countries such as Switzerland where Le Creuset Group AG is based. Where we disclose personal information outside of Australia or New Zealand, we will take steps aimed to ensure that the overseas recipients do not breach the APPs (other than APP1) or NZIPPs. By providing your personal information to Le Creuset, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business.
Your personal information will be used outside of Australia and New Zealand by other Le Creuset companies in the manner set out in this Policy, and by our third party service providers who are required to comply with their contractual obligations to us.
We will retain your personal data for as long as we need it for the purposes for which it was collected or as required by applicable law, after which it will be destroyed or rendered unusable. For example, we may have to keep data about your purchase to comply with our legal obligations or resolve disputes. Your Le Creuset account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with newsletters, marketing communications and personalised content for as long as you consent to such use. Your personal data collected for marketing may be checked periodically to verify whether you are still interested in receiving our marketing communications. After a certain time without interactions, we might send you a communication to confirm that you wish to stay in touch with us. Otherwise, we may unsubscribe you and stop sending you marketing communications.
Le Creuset staff – Your personal data will be processed only by our authorised staff or by the authorised staff of other companies within Le Creuset group, our third party affiliates or partners supporting us in providing you with the services described above. If you consent to the processing of your personal data for the purposes above, your personal data held in Le Creuset group database will be accessible to Le Creuset global sales staff as they support Le Creuset corporate group with its business activity.
Other companies working for us and our providers – Depending on the service, we may share your personal data with companies which we entrust, to process it on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers, provide you the services described above and pursue our business objectives. These may include companies that provide storage services for documentation regarding customer relationships, providers of technical services, the payment gateway, our newsletter platform, companies that evaluate service quality and customer satisfaction, or carry out, on our behalf, marketing. These parties may also de-identify your personal information and use aggregated data to improve their services. Additionally, we may share your personal information with companies that support us in the provision of our services with other administrative or operational tasks who may use your personal information for their own purposes as autonomous controllers, such as our warehousing and distribution partners. These third parties may only use your personal data to the extent necessary to perform their specific functions for us. More information on the data recipients can be requested by emailing:
privacy@lecreuset.com
Dealings with our business or assets- We may disclose your personal information to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this Privacy Policy.
Legal obligations - We might have to disclose your information to third parties if this is necessary to (i) comply with applicable laws and regulations; (ii) prevent fraud or misuse of our services; or (iii) protect Le Creuset’s business and property rights. These third parties may include legal services, audit services and local regulators and authorities.
Notification of a cyber security incident: Click here for more details.
It is necessary for you to provide us with some personal data in order to enable us to comply with our legal and contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register a Le Creuset account on the Website. It may be necessary for us to retain some of this data for the purpose of fulfilling our legal obligations. Providing personal data for marketing purpose, personalized contents and newsletter (“promotions”) is optional. Not providing your data for promotions means that we cannot provide you with Le Creuset personalised marketing communications and promotional offers. If you consent to Le Creuset processing your personal data for promotions you can revoke your consent or object the processing at any time, setting your cookie preferences, or emailing:
privacy@lecreuset.com.
If you wish to exercise your access, correction, or withdrawal of consent rights, as detailed below, or make complaints and other inquiries, please email
privacy@lecreuset.com.
Under the applicable Data Protection Laws, you have the right:
of access to your personal data: you can request to be informed of what we are doing with your data (particularly to receive details of the source and the categories of data, the purposes and methods of the processing, where possible the envisaged period for which data will be stored or the criteria used to determine it, the recipients or categories of recipients to which the data may be disclosed and which may become aware of the data, the appropriate safeguards under which we transfer your data to non-EU countries) and request a record of your personal data we have in our possession;
to rectification: you can request us to correct or update your data in our database;
to erasure: you can request us to delete your data from our database (right to be forgotten), unless we still need it for some valid reasons. With specific reference to marketing purposes, (a) we will no longer collect your data once you withdraw your consent; and (b) of course, should you wish to delete personal data previously collected, you can ask for their erasure in accordance with this Section;
to restriction of the processing: you can request us to suspend your data from being processed in our database;
to data portability: to receive copy of your personal data or in certain circumstances and where technically feasible to transmit it to another organization; and
to object to the processing and to withdraw consent at any time particularly to the data being processed for direct marketing and profiling related to such marketing;
to lodge a complaint with relevant Data Protection Authorities, the Office of the Australian Information Commission, or the Office of the New Zealand Privacy Commissioner.
We keep our Privacy Policy notice under regular review and may update it from time to time. This Privacy Policy was last updated on 18.04.2024. The Privacy Policy update will apply from the time we send it to you (or if earlier, from the time that we update it onto our Website).
Contact Details
If you have any queries, concerns or complaints about this Privacy Policy, or how Le Creuset handles your personal information, please contact us using the following details:
We take all complaints seriously and will respond to your complaint within a reasonable period (generally 30 days; however, occasionally it may take us longer if your request is particularly complex or you have made a number of requests). If you are dissatisfied with the handling of your complaint to Le Creuset Australia Pty Limited or Le Creuset New Zealand, you may contact the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner:
